Mutek Ltd Information

About Us Mutek Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at abenn@mutek.co.uk.

Our Contact details:
Mutek Ltd
Farleigh House Frome road Bradford on Avon Wiltshire BA15 1LE United Kingdom
Phone: 01225 866 501 Fax: 01225 865 083 Email: abenn@mutek.co.uk

COMPANY INFORMATION
Company Name - Mutek Transcom Limited.
Company Registration Number - 3146760
Place of Registration - UK
Trading Address - Farleigh House, Frome rd, Bradford on Avon, Wilts. BA15 1LE
Registered Office - Charter House, The Square, Lower Bristol rd, Bath BA2 3BH
Date commenced trading - 1981 (as Mutek (MSS) Ltd)
Financial Year End - June 30th.
VAT Number - (GB) 674 412 337
Quality Assurance Standard - BS EN ISO 9001:1994
NQA Certificate Number - 9981
Phone +44 (0)1225 866 501.
Fax +44 (0)1225 865 083.

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. The site knows the weight of each item and will calculate the most economic despatch method when you go to the checkout. You can select an overnight delivery option or specify a separate delivery address at that time.

We accept credit card payments by Visa credit and debit cards, Mastercard, Switch, Solo, Delta, Connect and JCB. We also accept payment by PayPal. It is safest and most secure to place your order online, but we are also happy to accept orders by telephone, fax or email.

Shipping And Handling We offer either overnight insured carriage with City Link and Royal Mail Special Delivery or 1st class recorded delivery with the Post office.

Delivery Schedule Stock levels are shown on the site and we aim to despatch in stock items the same day that you order. Our cut off time for same day day despatch is 3:30 pm, Monday to Thursday and 12 noon Friday.
(Please note that stock levels indicated on the site are not updated in real time.)

Back Orders If your item is not in stock we will contact you to advise a despatch date. You will always be offered the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. Your card details are secure throughout - we only receive the last four digits of your credit card for identification purposes. We use SecPay as our payment service provider and they provide an email summary of the status of every card transaction. To help protect you from credit card fraud, if this status report does not meet our internal standards we may contact you.

Guarantee

Piper serial to ethernet and Multilog call logging buffers come with a one year, return to base warranty* (These products are of our own manufacture).
All other items come with a three month, return to base warranty*.

Items failing outside the warranty period may be returned for repair or replacement. Please contact us in advance for a returns authrisation number. We will inspect the goods and advice the cost of repair or replacement.

*Return to base warranty - the goods should be suitably packed and sent back to our office - this cost is not covered by our warranty. We will repair or replace the goods at our discretion and pay the cost of returning the goods to you.

Pease see our returns policy.

Reaching Us If you need to reach us, please email us on abenn@mutek.co.uk, alternatively, within the UK you can call 01225 866 510, or International +44 1225 866501. By fax on 01225 865 083 or write to us at Farleigh House Frome road Bradford on Avon Wiltshire BA15 1LE United Kingdom

Privacy Policy Mutek Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy We refund in full any faulty goods returned within 7 days. Please call us for a returns number. Now the small print -

Goods that are returned with 7 days of reaching you -

- If we find that the goods are faulty we will refund your purchase, including postage, in full.
- If you return goods that we find are not faulty, we will refund the price you paid for the goods returned - not postage - provided that everything (packing, CDs, user guides etc) is in original condition. Opened items that are not in original condition will attract a restocking charge assessed by us at the time.

Goods that are returned after more than 7 days of reaching you -

- If everything (packing, CDs, user guides etc) is in original working condition we will make a 30% restocking charge. Postage costs will not be refunded.
- If the goods are not in original condition we will carry out an assessment and make a restocking charge accordingly. Postage costs will not be refunded.

NB: Before sending any goods back to us please call or email and explain the problem. We will issue a returns number which should be clearly marked on the delivery note or box. Please include notes of any problems found. We will not accept any returned goods that do not have returns number.

Remittance Terms Business customers who wish to set up a credit account should contact us by email or telephone. To open an account we require that your first order is on a pro-forma basis. Non-business customers may pay by credit/debit card or cheque.

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